We do not belong to any business group, nor we own any company or institution. We do not depend on any public service body, organisation or external company on any matter, either technical, financial or commercial.
ENAC is a non-profit and non-commercial organisation carrying out its activity considering the general interest. Our aim is to increase the level of confidence regarding products and services and deliver certainty about the information provided to the authorities by these organisations, companies and society. We carry out our activity based on the principle of non-discrimination, so that access to accreditation is not conditioned by the size of the requesting body, its membership in an association or group or any undue financial constraint.
Our decisions are exclusively based on technical criteria and independent of commercial interests.
We are an open-to-participation organisation, both regarding technical matters and in the establishment of our policies, to all our stakeholders (from industries, professional or scientific organisations, Public Administration, CABs...), who supervise that our activity is performed in accordance to ENAC purposes and operating principles.
As a service provider, ENAC must ensure that organisations applying for accreditation receive the best possible service in terms of quality, technical rigour, operational efficiency, turnaround times and costs.
In order to assess these aspects, understand clients’ expectations and be able to implement measures to improve the accreditation processes, we carry out a systematic assessment of service quality through surveys sent to all organisations once they have completed the assessment process. View the full results