The results for 2025 show, once again, a very positive evaluation of the service provided by ENAC, as reflected in the findings of the 2025 Service Quality Assessment report, with 97% of the accredited bodies participating in the survey stated that their overall satisfaction with the service offered by ENAC was high or very high. These surveys, distributed to all accredited bodies, cover issues related to all stages of the process and aim to understand customer satisfaction and identify potential areas for improvement, in line with ENAC's commitment to providing the highest quality service in terms of quality, technical rigor, operational efficiency, timelines, and costs.

554 responses received from a total of 1,938 respondents, the results relating to some fundamental aspects of the accreditation process stand out, such as ENAC staff professionalism (99%), adherence to the audit program and the rigor of the process (98%), and the audit team’s technical competence, the assessment impartiality, and evaluation of remote assessments (all with 97%). Audit report clarity also stands out, with 98%, as well as how well the assessment is adapted to the organization, the added value of the audit within the organization, and the value attributed by the market to  accreditation, obtaining 95% satisfaction in all cases.

The direct relationship with the Body continues to be one of the most appreciated aspects by clients: the service and treatment received reach 99% satisfaction, attention to inquiries 98%, and the ease of contacting ENAC 97%.

Overall, the 2025 results reinforce the accredited bodies’ confidence in ENAC's assessment model and in its capacity to provide a technically solid, impartial service aligned with the expectations and needs of the market.